FAQ
How long does shipping take?
Orders are processed within 1–2 business days. Once shipped, delivery typically takes 7–14 business days within the US. You'll receive a tracking number by email as soon as your order is on its way.
How much does shipping cost?
Shipping is free on all orders. You'll see the total before you pay, with no surprise fees at checkout.
Where do you ship?
We currently ship within the United States. If you don't see your location at checkout, feel free to reach out and we'll do our best to help.
How can I track my order?
Once your order ships, we'll email you a tracking link. You can click it anytime to see where your package is. If you haven't received tracking within 3 business days, check your spam folder or contact us at sortwellsupport@gmail.com.
What is your return policy?
We accept returns within 30 days of delivery, as long as the item is unused and in its original condition. To start a return, just email us at sortwellsupport@gmail.com with your order number and we'll walk you through it.
How do refunds work?
Once we receive and inspect your returned item, we'll process your refund to your original payment method within 5–10 business days. You'll get an email confirmation once it's done.
Can I change or cancel my order?
If you need to make a change, contact us as soon as possible at sortwellsupport@gmail.com. We process orders quickly, so we can usually help if you reach out within 12 hours — but once an order has shipped, we're unable to modify it.
What payment methods do you accept?
We accept all major credit and debit cards, plus PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are securely processed and your information is never stored on our servers.
Is my information secure?
Yes. Our store uses secure, encrypted checkout to protect your personal and payment details. We never sell or share your information with third parties.
How do I contact you?
You can reach us anytime at sortwellsupport@gmail.com. We typically respond within 24–48 hours, Monday–Friday.